Refund & Return Policy

At TENNISEA, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, and in its original packaging. You may also be required to provide proof of purchase.

To request a return, please contact TENNISEA before sending any products back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Order Cancellations

Orders may be cancelled until they have entered the processing stage.

Once your order has been processed, prepared, or shipped, we can no longer guarantee cancellation. If your order has already been shipped, you may request a return after receiving it in accordance with our 14-day return policy.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact TENNISEA as soon as possible.

Please provide your order details and, where applicable, photos showing the issue so that we can review your request and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

Original shipping costs are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons permitted by applicable law. Any applicable exclusions will be indicated on the relevant product page or communicated before purchase.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For any questions regarding returns, cancellations, or refunds, please contact TENNISEA through the contact information provided on our website.

TENNISEA reserves the right to update this Refund & Return Policy when necessary.